Tom Kelly hit a few notes I could harmonize with in his article for T&D’s September issue, “Hitting the Suite Spot: How Learning Leaders & Executives Can Speak the Same Language.”

Not only did he get me thinking about how we need to communicate to the two bosses about results (see previous posts), but this quote of his from a 2007 Forrester Research report got me thinking along different lines:

“[I]nformal learning continues to gain ground in the corporate training environment…. But there’s a disconnect: most organizations still spend the majority of their training dollars on formal learning even though most employees now learn primarily through informal activities.”

Cost of Formal Training

Associations are living the same disconnection: investing thousands of dollars — millions, for large associations — on one-time events that will reach a relatively small percentage of members. Think about it: if you spend $300,000 on your annual conference, and 700 people attend, you’ve just provided a one-time event that cost almost $430 per attendee.

If you keep in mind that the cost of an event isn’t just the dollars spent, but the time spent as well, then you can begin to see how much your formal training is actually costing.

Let’s also say that your annual conference requires one full-time meeting planner, and the part-time assistance of another three staff members. Let’s say the full-time meeting planner costs the association $50,000/year in salary and benefits, and the combined hours of other staff members (hourly rate x number of hours they spend preparing for and attending the conference) is another $50,000.

The real cost of your conference is now $400,000 and the cost per attendee is over $570.

Cost of Informal Training

Now let’s say you implement some ways your members can connect informally, over distance, using Web-enabled tools. You provide blogs, wikis, forums, and discussion groups, all using free Web applications.

You allocate one staff member to monitoring and guiding these informal, online activities. Maybe sometimes the blogs generate continued conversations about a topic from a live event, for example.

Now let’s say you hire that person full-time and their total cost (salary and benefits) is $50,000/year.

Let’s say these informal activities reach 1000 of your members.

Do you see where I’m going?

So here’s the real question:

If you can justify $500,000 to benefit a small percentage of your members, why can’t you justify a smaller investment to benefit a larger number of members?

If your assocation has decided to incorporate an internal social network (“white label network”) — a network that resides in your Web space, attached to your Web site and usually connected to your AMS, as opposed to FaceBook, LinkedIn, and other publicly-available systems — then you’ll want to get your hands on this new white paper from Socialfish.

Maddie Grant and Lindy Dreyer have pulled together a great starting point for anyone considering implementing a system. Drawing from interviews with key vendors, the 50 or so page document summarizes the companies and their systems, with details about the features, backend structures (important to make sure members will be able to access the system and you’ll be able to provide it), pricing models, and contact information.

They intentionally didn’t provide one of those checkmark charts, but you might decide to create your own in order to sort through the narrative comments.

And keep in mind that these are vendors Socialfish knew to contact — rather than a comprehensive representation of all available vendors and systems. Keep your eyes and ears open to any other companies you hear about, because this is not a complete list. The white paper provides a good model for the sorts of questions you can ask to begin exploring those companies.

More than that — make sure you have done your homework! You won’t know what you’re looking for if you don’t know what you need.

It’s like ordering at your favorite restaurant — you could order everything on the menu (it all sounds so good, right?!), but that gets expensive and you’ll be full before you get through everything.  Going in with an idea of “what you’re hungry for” will help you narrow your choices and make the best decisions.

Get your copy of the white paper here: http://socialfish.org/wp-content/downloads/socialfish-vendor-whitepaper.pdf

Let’s say you’ve been spending the last few years on the other side of Mars and just tuned into the blogosphere to find out where online learning is today.

What would you discover?

With all the focus on social networking and social media (SN/SM) you might conclude that online learning — especially asynchronous elearning — had gone the way of the manual typewriter, 8-track tape, and those TV dials that used to change the channel and adjust the volume.

Advocates of SN/SM probably don’t see a problem with that (who wants to get up, walk over to the TV, and change the channel anyway?!?).

But here’s the thing:

Mentoring and training are not the same thing. They serve different purposes, take different amounts of time, and require different skill sets.

Here’s an example:

Let’s say your fundraising for program development in your association is conducted by volunteer members from a committee. The committee of five rotates 2 or 3 members off and on each year.

Which is the most effective way to prepare your volunteers for their responsibilities? (Select one answer.)

A. Call each individual and explain to them what’s expected.  This is individual mentoring.

B. Convene a general call with the full committee and explain everything. This is group mentoring.

C. Create a brief tutorial that covers all the essential information, and make sure all committee members complete the tutorial. This is training.

D. None of the above.

Best answer? D. Why?

A& B are more personal, but you risk leaving something out that could have significant legal or financial implications. A requires a lot of patience and time. B requires you to decide whether to have the entire committee on the call (with some attendees who have heard the information already) or just the newcomers (who won’t gain from the experience of those who served on the committee the previous year).

If planned carefully, a tutorial will ensure you have covered the essential tasks, requirements, legalese, etc. But even the best online training can’t anticipate every question that could come up.

So the best way to prepare this committee is to provide an asynchronous tutorial that gets everyone on the same page followed by individual and/or group mentoring to answer questions that the volunteers might still have.

If you expect your volunteers and members to learn everything from you (as a staffer) and each other via SN/SM, you’re guaranteed to discover gaps and misunderstandings.

There is no mistaking it: online social networking sites (whether they are interal or public) provide for excellent mentoring.

But mentoring is not the same as training, and shouldn’t be substituted for it.

Social networking/social media are not the same thing as training, and shouldn’t be substituted for it, either.

So let’s not let the big discussion (necessary though it is) to cloud over the continuing importance of online training.

eLearning is not the 8-track tape. It’s the electric guitar you could hear on the 8-track and the cassette, and now hear via CD and digitally in other ways. The guitar will likely change over time, and the delivery of how you access it will certainly change, but the instrument itself is here to stay.

SN/SM is the tape deck, the turntable: it’s the platform. It’s another way of delivering content.

Don’t mistake the CD player for the music you hear when you turn it on.

With many thanks to Tony Karrer, the aLearning Blog is being added to the eLearning Learning community. Not familiar with it? Check it out with a simple click in the lower right badge!

Powered by Browse My Stuff, this is a very cool aggregate of all the latest elearning information in one spot. And it aggregates a LOT! Just a few days away and there are dozens of new posts from an array of sites. The set-up makes it easy to view through Google Reader so you can quickly scroll past the items that aren’t of interest or clear all if you’re really feeling behind.

It’s hard to stay up to date on the latest when you there’s so much to keep track of. If you’re like me, I was reading about the foodservice industry  (our association’s industry), membership, training and HR devlopments, elearning, meeting and events planning, management (budgeting and all that), communications and marketing… Anything that makes getting through the morass of information faster was a welcome thing.

eLearning Learning’s feed of information will do that for you!

Dan Pontefract, in his Trainingwreck blog, has a great idea related to his Learnerprise 2.0 model: “Rather than investing 2/3 or more of a corporate learning budget to formal ILT and eLearning, why not flip the model and invest 2/3 on informal and social learning components and initiatives.”

If you buy into these beliefs (and you should):

•  most learning is informal, rather than attained via ILT (instructor-led training) and formal e-learning courseware
• social media (SM) and social networking (SN) are tools that help open the pathways for efficient informal learning
• informal learning has been at the heart of most associations since the day they were founded — “networking” isn’t just about connecting members for business reasons, but what they learn from each other, consciously or not

THEN

You should look hard at your overall educational budget, making sure that you have more invested in informal learning opportunities than formal ones — perhaps at the 2/3 level Pontefract suggests.

Josh Bersin, discussing the results of the Bersin & Associates report, High-Impact Learning Practices: An Operating Guide for the Modern Corporate Learning Function, says, “The shift from traditional training to informal learning requires organizations to retool and develop new skills, add new technologies, and reorganize resources. Our research shows that learning organizations with expertise and skills in areas such as knowledge management, information architecture, community management, and performance consulting outperform those still focused on traditional training solutions.”

So here’s the good news: associations have traditionally been way ahead of corporations because networking, sharing of knowledge, and connecting have been so central to our missions.

Even so, it’s a good idea to ask:

• What role does informal learning play in your association’s education strategy? How are you handling informal learning at face-to-face events? Online offerings? Social media/networking?
• What should you be doing differently? What does this mean for the structure of your annual conference?
• How will doing things differently affect your budget? How your volunteers contribute? Your sponsorship opportunities?

Should you be flipping your budget to divert more funding to informal learning than traditional events?

Are you already doing that?

What do you think?

It’s really very simple, all of this stuff about social networking, social media, collaborative learning, Web 2.0, 3.0, etc. etc:

They are evidence that your members/learners need more than stand-alone events. Focusing solely on “programs” — the way we’ve traditionally provided education to our association members — is just not enough.

But don’t take it from me. Jay Cross, learning expert and author, writes: “The old focus on events such as workshops won’t cut it in the ever-changing swirl produced by networks.”

Jay was the first to address the need to focus on the power and importance of infomal learning — 80-90% of the way someone learns what they need to know professionally is learned informally.

“Learning is formal when someone other than the learner sets curriculum,” he writes. “Typically, it’s an event, on a schedule and completion is generally recognized with a symbol, such as a grade, gold star, certificate or check mark in a learning management system. Formal learning is pushed on learners.”

Sound familiar?

He goes on: “By contrast, informal learners usually set their own learning objectives. They learn when they feel a need to know. The proof of their learning is their ability to do something they could not do before. Informal learning often is a pastiche of small chunks of observing how others do things, asking questions, trial and error, sharing stories with others and casual conversation. Learners are pulled to informal learning.”

And of course, if we attract or pull our members into the learning environment we have created for them, then we have most of the battle won — our marketing is that much more effective, our registrations hit the required levels to meet our budgets, our members stay engaged and are that much more likely to renew….

It’s all good!

Programs have their place, but they are a means — not and end — to your curriculum.

Not familiar with Jay? Check out his Internet Time Blog for more on this topic of “learnscapes.”

When you’re considering venturing into elearning for the first time or expanding your offerings, you’re always looking at an investment. And as a responsible steward of your association’s budget, you want to make sure your investments are sound and your justifications for those expenditures are solid.

If they’re not, the board of directors will never approve them, right? And even if they did, you’d toss and turn at night, wondering what you’ve gotten yourself into.

Two new resources are now available to help you!

Tagoras has just released a condensed version of its Association E-learning: State of the Sector report. In 61 pages you’ll get the key data from a survey of nearly 500 trade and professional associations about their e-learning activities. Available at just $99, this sort of research at this price is unheard of — and aLearning commends Tagoras for their willingness to make their study available at a more affordable cost without loss of value.

What does the report mean to you? Benchmarking. Examples. Contacts. Case studies.

More than that, you’ll discover what your options are. You probably have more elearning possibilities than you think. Options are everything. Examples and a proven track record to support them are priceless.

Follow this link to order your copy: http://www.tagoras.com/catalog/association-elearning-condensed/

And for guidance on what to do with those options — how to fit elearning effectively into a full education curriculum and create an elearning strategy, you of course need to get a copy of (warning: shameless plug ahead) aLearning: A Trail Guide to Association eLearning. At just $25 for a downloadable copy or $35 (plus shipping) for a printed version, you won’t find another resource as packed with examples and how-to information on this topic anywhere.

To learn more about the book or to order your copy of aLearning, just click the blue and orange “Buy Now – Lulu” button on the left.

Together the two resources will cost you less than $140 — a small price to pay when you’re considering spending thousands in software, hardware, consulting, and other services and products.

Go into the process of building your elearning program as informed as you can be. Build credibility for yourself and support for your initiative. Don’t wait.

It’s simple, really: what if the information you’re getting isn’t reliable?

Don’t we teach others this very thing about accessing information, gaining knowledge, from the Internet? That you have to be careful about the source, that you need to be able to evaluate the validity of what you’ve found out there in cyberspace?

What will we do to be sure our collaborative learning spaces aren’t populated by those who think they know more than they do?

I don’t know who Richard Whatley, is but he said it well: ”He who is not aware of his ignorance will only be misled by his knowledge. “

And herein we have an example of the very issue: if I don’t know who Richard Whatley is, should I risk sharing the quote? Am I — ignorantly — passing on something that’s of no value or maybe even harmful?

Isn’t this the danger of collaborative learning? That those who don’t know — who are in fact, in the space because they need to learn something — won’t recognize misinformation?

Haven’t we all seen it at some time or another on forums and in blogs: a great post with some good comments that add to the original thought, then someone’s additional comments that go way off somewhere, maybe including false or misleading information?

I do know who Hippocrates is, and he said: “There are in fact two things, science and opinion; the former begets knowledge, the latter ignorance. “

But don’t we also say that the best blogs are the “opinion blogs”? Are we advancing ignorance by sharing our opinions? Do we risk misleading people by sharing more opinions than science or fact?

How do you propose we manage the collaborative learning environment to provide a place for opinion-sharing? To temper the loud but uninformed voices that could mislead or misinform?

Haven’t you been in one of those team projects where the weakest member pulled everyone down, risking the project? Or how about back in school — those group projects with your schoolmates where you were all going to get the same grade? They either left most of the work to you, or maybe you took it on because you were afraid for your grade?

Why are we so sure that others won’t have similar collaborative learning experiences — some good, some not so good?

What are we doing to ensure our collaborative learning spaces will be good ones?

Way back in my 20s, I remember reading advice to young women who dreamed of breaking the corporate glass ceiling. Along with dressing for success, we were advised to hone our memories and resist the temptation to carry paper and pens into meetings to avoid being the automatic choice for note-taker. Oh, yes, my young female colleague, that was back in the day when men were made to classes  teaching them to look female co-workers in the eyes, not in the chest.

Not long after women like me started saying things like, “Sorry — I never took shorthand,” the boss faced what seemed to be a sudden shift in office resources: the PC started showing up in offices and on desks, including his. Before long, his secretary was reassigned by the powers that be, and he was expected to turn out his own letters and documents. Steno pools went by the wayside, and the position of “secretary” morphed into “administrative assistant.”

Some bosses took at least one of the many computer courses that came out specifically designed for the “executive” or “manager.” As we trainers know, this is an effective way of creating a safe environment where the boss could try new things and fail without embarrassment. We also know some of the bosses just didn’t show up. They refused to learn the computer, refused to take the classes.

Maybe they couldn’t get past the fear they could fail at something which so many others were succeeding at. Maybe they figured if they didn’t learn how to use that darn thing they would get their secretary back. Maybe they simply lived in denial: ignore that PC and it would eventually go away.

Sound familiar? Though more and more associations are buying into the need to incorporate more elearning into their education curriculums, there’s still plenty of denial floating around.

In his post, “Down But Not Quite Out,” learning and performance specialist Charles Jennings describes how the increased accessibility of training, articles, information — even jokes — on the Web are undoing Learning Tree and Reader’s Digest, two venerable business models now in jeopardy.

Here’s what I think is happening: Learning Tree and Reader’s Digest are like typists in steno pools. Learning Tree, like it or not, is just another training provider in a pool of many others. And just as the PC obliterated the need for the steno pool, the Web and the availability of easily accessible elearning could obliterate the face-to-face training companies as well.

Though steno pools are gone, some people do still dictate and others still transcribe that dictation. Face-to-face training companies won’t entirely go away, either.

Those that stay in business will owe that success to their ability to adapt, to deliver on their strengths and promise, and to provide something essential and valuable. All in a business model that will provide their clients with affordable solutions served up with excellent customer service.

Ready for a convergence? I don’t know about you, but I love it when, suddenly, several things that have seemed disconnected (though related) align like rows of corn in an Iowa field, so the symmetry and design and relationships are as clear as a blue sky.

Here are the building blocks:

• social media
• advanced learners
• timing of alearning

If we believe that:

• the more advanced the learner, the less that learner needs fundamental training and more best practices (especially from colleagues who have been there and done that) (see the diagram on page 28 of aLearning: A Trail Guide to Association eLearning and the explanation within the text of it)
• the more advanced the learner, the less time they have (and will want to spend) in formal, classroom settings
• the benefits of social media are the linkages the media make between and among people, informally, and in ways they are self-selecting and self-identifying (think of the ways you identify yourself in your various profiles — executive association leader? educator? meeting planner?)

Then here’s the convergence:

Social media as a learning platform is especially beneficial to advanced learners (i.e., those who have deep experience in their area of expertise) because they can connect with others who walk in their shoes, have likely faced similar challenges, and can provide best practices, lessons learned, and other informal counseling and guidance.

Social media can be immediate and because it’s accessible on the advanced learner’s terms, rather that at a time/place designated by someone else, it fits the scheduling demands and restrictions for those learners in particular.

Here’s an example:

Ted is a foodservice professional who has many years of experience at the small college that employes him. His operation has just been asked to cater a special event by the college president. This isn’t unusual, but the president has specifically asked that they include an ice carving or chocolate fountain or other special centerpiece “attraction.” Ted has his own ideas — he’s thinking of edible arrangements — fruits carved to resemble flower arrangements, among other things. But he’s not sure which would be the most affordable, and what issues might be inherent in them (What’s the best chocolate mixture for a fountain to avoid the oily residue? Is there a way to keep the fruit fresh looking through the full event? Are their ice carvers in his area and if so, where would he find them?).

He seeks out his colleagues via a social networking site — either through his professional organization or independently through sites like LinkedIn and posts his questions. In a matter of minutes, responses start coming in.

Ted has leveraged the collective knowledge of his peers to help him with something that would be unwieldy to learn from a course (if, indeed, such a course covering all of these topics exists), and he’s able to do that in quick order because of the speed of the Web and the availability of existing networks.

Voila! Just-in-time (JIT) training for an advanced learner using social media.

Maybe you’re thinking, “Yeah, I knew that, Ellen. Why a full post on it?”

Here’s why:

We should not assume that social networking is the answer to all association learning. It has its place, like any modality. Understanding who is most likely to use it and for what purpose can help us best leverage it to those ends.

Learners early in their profession would need more than this. They might need to know what chocolate fountains are, why they are sometimes used for such events, and what’s involved in using one, and have similar questions about ice carving as well.

Could they learn this from social media? Sure. But if you can provide quick, five-minute “tutorials” or learning episodes that will answer those questions, and make them easy for your members to access when they need them, they’ll turn to you for the fundamentals.

And that’s what you want, right? 

(With thanks to Jon for his recent comment, which led to this post — and probably a few more.)